Event Information


Photographs
If your package includes a photo opportunity, you will receive a professionally taken 6x9" printed photograph as part of your experience.
Should you wish to upgrade to a framed version, this will be available on the night for an additional charge.
 
Seating Arrangements
If you wish to be seated with friends or others in your group, please ensure all tickets are booked under the same name—this will automatically group your party together.
For additional seating requests, please contact us at:
📧info@heroesandlegendsevents.com
While we cannot guarantee all requests, we will do our best to accommodate them.
 
Dietary Requirements
A 2-course meal will be served.
If you have any dietary requirements, please email:
📧customerservices@heroesandlegendsevents.com
 
Ticket Grades
If you purchase tickets of different grades within the same booking, your group will be seated at a table corresponding to the lower ticket grade.
Example: If both Gold and Silver tickets are purchased together, seating will be allocated at a Silver-tier table.
 
Refund Policy

• Full refunds are only available if the event is cancelled.

• Tickets are non-refundable, non-transferable, and cannot be resold.

In the event of a postponement, you will be notified by email with updated details. Your ticket will remain valid for the rescheduled date.
 
Travel & Accommodation Disclaimer
Heroes & Legends Events are not liable for any travel or accommodation costs resulting from event cancellations or changes.
We strongly recommend securing comprehensive travel insurance when booking transport or accommodation through third-party providers.
 
Special Requirements
We are committed to making our events accessible and enjoyable for everyone.
If you have specific requirements, please notify us in advance. Requests made on the day of the event may not be accommodated.
 
Guest Attendance
If a guest is unable to attend, a new event date will be arranged.
Once confirmed, you will have 24 hours to choose one of the following:

• A full refund

• Transfer your ticket to the new date

• Credit towards a future event

Please note: Rearranging dates may take several weeks depending on guest and venue availability.
If no response is received within 24 hours, your ticket will be automatically transferred to the rescheduled event.
 
Act Substitution Policy
In the rare event that a scheduled guest or act is unable to attend at short notice, Heroes & Legends Events reserves the right to replace them with a suitable alternative.
All tickets will remain valid for the event, and no refunds will be issued in these circumstances.
 
Communication & Customer Support
All updates and ticket confirmations will be sent to the email address provided at the time of booking—please ensure this is correct.
If you have not received your ticket, contact:
📧customerservices@heroesandlegendsevents.com
Customer service hours: Monday to Saturday
We aim to respond to all enquiries within 24 hours.
Please avoid sending multiple emails or messages regarding the same issue, as this may delay our response.
 
Age Restrictions
This event is strictly 14+ only.
Under 18s must be accompanied by an adult.
 
Dress Code
Smart/casual attire is required.
No caps, hoodies, or football shirts permitted.